Empowering operations through technology-driven solutions
Optimizing Service,
Maximizing Impact
Meet Brad Cohen
Experienced Operations Manager, Consultant, Product Owner, Event Producer
Drawing from his extensive hospitality and event production background, Brad specializes in
discovering technology solutions to enhance service operations and guest satisfaction.
His expertise extends to large-scale venues, including resorts, cruise lines, theme parks, and festivals, where he streamlines processes for seamless service delivery.
Areas of Expertise
SME
Consulting
Product
Innovation
Technology
Integration
Product
Ownership
Expertise applying practical IT solutions utilizing technology to enhance processes.
Create tailored digital solutions that support service delivery.
Integrate practical IT solutions without disrupting operations.
Experienced leading IT development and integrations in operations.
Digital
Implementation
Implement right-fit IT-driven solutions that support operations in any hospitality
setting.
Data-Driven
Decision Making
Capture valuable data to enhance decision-making, marketing strategy, service
delivery, and guest satisfaction.
Strategic Operations
Management
Service industry-experienced SME facilitating practical solutions to operational
riddles.
Comprehensive Solutions
Valuable Insight from a Practiced Subject Matter Expert
​
Hospitality & Venue Foodservice
Theme parks, cruise lines, resorts, and hotels
Commercial & Institutional Foodservice
Concessions, corporate dining, healthcare, and convention catering
Multi-Channel Food & Beverage Solutions
On-premise dining, delivery models, and technology-driven service innovations
Food & Beverage Operations
Quick service to high-end dining and large-scale event catering.
High-Volume & Special Event Production
Concerts, sporting events, and festivals.
Transforming Hospitality Through Innovation
Brad has successfully led digital transformations that support operations and
enhance guest experiences. His work has delivered tangible results for top-tier
destinations, creating seamless service solutions that boost experience,
efficiency, and profitability.
Explore Brad’s Success Stories
Discover how Brad’s IT solutions and hospitality operations expertise have made
a lasting impact. Check out articles created by Brad related to his experience in
operations and the creation of digital solutions for operational excellence:
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Princess Cruises’ Ocean Medallion
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Walt Disney World
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Universal Studios
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NCAA Women’s Sand Volleyball Tournament
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The Hangout Music Festival
Real Results, Proven Impact
Collaborating with Industry Leaders
