Empowering operations through technology-driven solutions
Optimizing Service,
Maximizing Impact
Meet Brad Cohen
Experienced Operations Manager, Consultant, Product Owner, Event Producer
Drawing from his extensive hospitality and event production background, Brad specializes in
discovering technology solutions to enhance service operations and guest satisfaction.
His expertise extends to large-scale venues, including resorts, cruise lines, theme parks, and festivals, where he streamlines processes for seamless service delivery.
Areas of Expertise
Product Innovation
Create a tailored digital solution supporting service delivery.
Technology Integration
Integrate practical IT solutions without disrupting processes.
Product Ownership
Leading IT development and integrations in operations.
SME Consulting
Expertise in applying practical IT solutions, utilizing technology to enhance processes.
Digital
Implementation
Implement right-fit IT-driven solutions that support operations.
Data-Driven
Decision Making
Capture valuable data to enhance decision-making and service delivery.
Strategic Operations
Management
Service industry-experienced SME facilitating practical solutions to operational riddles.
Stakeholder
Engagement
Collaboration supporting
technology integration and strategic initiatives.
Comprehensive Solutions
Valuable Insight from a Practiced Subject Matter Expert
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Hospitality & Venue Foodservice
Theme parks, cruise lines, resorts, and hotels.
Multi-Channel Food & Beverage Solutions
On-premise dining, delivery models, and technology-driven service innovations.
Food & Beverage Operations
Quick service to fine dining and large-scale event catering.
Commercial & Institutional Foodservice
Concessions, corporate dining, healthcare, and convention catering.
High-Volume & Special Event Production
Concerts, sporting events, and festivals.
Franchise & Multi-Unit Operations
Standardized processes, brand consistency, and tech-enabled oversight.
Transforming Hospitality Through Innovation
Brad has successfully led digital transformations that support operations and enhance guest experiences. His work has delivered tangible results for top-tier
destinations, creating seamless service solutions that boost experience,
efficiency, and profitability.
Explore Brad’s Success Stories
Discover how Brad’s IT solutions and hospitality operations expertise have made
a lasting impact. Check out articles created by Brad related to his experience in
operations and the creation of digital solutions for operational excellence:
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Princess Cruises’ Ocean Medallion
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Walt Disney World
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Universal Studios
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NCAA Women’s Sand Volleyball Tournament
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The Hangout Music Festival
Real Results, Proven Impact
Collaborating with Industry Leaders
