Brad's Articles

Traditionally, hospitality data collection was limited to basic information, such as booking patterns, guest feedback, and transaction records. While this information had value, it lacked the depth required to drive truly personalized service.   Today, data collection has expanded dramatically.

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

Effective consulting transcends the design of strategic plans; it necessitates active involvement during the implementation phase. With their in-depth knowledge and hands-on experience, SMEs are instrumental in integrating new processes or technologies

Today's cruise ships, often host over 10,000 passengers and crew, demand a more scalable, efficient method to produce the more than 30,000 meals required to satisfy one day’s demand. Traditional scratch cooking is no longer feasible at this scale

In recent years, the appeal of a fully remote work environment has surged, especially for IT companies that can operate entirely online. Moving from a traditional brick-and-mortar office to a remote-only model offers unique opportunities but also presents challenges.

With the growing presence of technology in kitchens, maintenance has expanded to cover traditional equipment and a suite of digital tools. Beyond the routine upkeep of stoves, refrigerators, and mixers, kitchens now face the unique challenge of maintaining smart equipment that includes everything from

The fast-paced demands of high-volume upscale dining require a motivated and engaged culinary team, especially in kitchens where technology is integrated into daily operations. While tools like Kitchen Display Systems (KDS) and Point of Sale (POS) systems enhance efficiency, maintaining chef morale

Security, medical assistance, and community relations are foundational to successfully executing large events. Having the ability to manage these critical elements safeguards the well-being of attendees and staff and fosters positive relationships with local governments and communities.

In hospitality IT projects, product ownership involves far more than implementing new solutions; it requires a deep respect for the legacy systems and processes that have sustained operations. The drive for innovation often pushes IT teams to

Creating digital business solutions for complex environments like cruise ship hospitality requires a deep understanding of the industry beyond surface-level knowledge. Subject matter experts (SMEs) with experience in land-based hospitality might assume that their expertise applies seamlessly to similar roles on a cruise ship. However, production company that creates some of the Gulf Coast’s most memorable, national, and internationally recognized events.

The cruise line industry is a dynamic sector characterized by rapid technological advancements, a changing demographic, and, as a result, evolving guest expectations. As cruise lines embrace digital transformation, the role of Subject Matter Experts (SMEs) becomes paramount, particularly in the post-implementation phase of technology solutions.

In today’s competitive hospitality industry, data has become a critical asset for businesses aiming to enhance guest experiences, streamline operations, and drive profitability. Collecting, analyzing, and acting on data allows hospitality organizations to make smarter, more informed decisions. This paper explores

In the modern theme park environment, data-driven decision-making has become a pivotal strategy for improving operational efficiency, enhancing marketing efforts, and ultimately boosting guest satisfaction.

In hospitality IT, product ownership involves far more than implementing new solutions; it requires a deep respect for the legacy systems and processes that have sustained operations. The drive for innovation often pushes IT teams to focus solely on

In today’s fast-paced technology-driven world, product innovation and integration in service industries cannot be overstated. As organizations strive to improve service delivery, developing digital solutions that seamlessly support rather than disrupt

Nestled on the scenic Gulf Coast in Gulf Shores, Alabama, The Hangout is a unique year-round entertainment complex that offers a memorable experience for locals and tourists alike. Known for its