Brad's Articles

Traditionally, hospitality data collection was limited to basic information, such as booking patterns, guest feedback, and transaction records. While this information had value, it lacked the depth required to drive truly personalized service.   Today, data collection has expanded dramatically.

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

Effective consulting transcends the design of strategic plans; it necessitates active involvement during the implementation phase. With their in-depth knowledge and hands-on experience, SMEs are instrumental in integrating new processes or technologies

Today's cruise ships, often host over 10,000 passengers and crew, demand a more scalable, efficient method to produce the more than 30,000 meals required to satisfy one day’s demand. Traditional scratch cooking is no longer feasible at this scale

Being a leader in integrating technology into cruise operations has resulted in streamlined processes and elevated the level of service, making guest interactions more seamless and personalized while increasing profitability.

The hospitality industry has seen a profound digital transformation over the past several decades, evolving from basic, handwritten transactions to sophisticated, AI-driven systems designed to enhance the guest experience. This shift reflects